FAQ

The shipping time for items in stock is 1-3 working days. Please note that there is no delivery on Sundays and public holidays. If items were ordered with different delivery times, we will ship the goods in one shipment unless we have made any other agreements.
In this case, the delivery time is determined by the item with the longest delivery time that was ordered.

Special prices apply - these will be communicated at checkout.

• Each individual piece is unique, for this reason color variations and patterns may vary. Resin always does what it wants and rarely what the artist wants :)
• As with everything that is handmade, small irregularities can arise in the pieces, this is no reason for complaints.
• Small air bubbles, protruding particles or small streaks on the surface are normal. It is not glass, the surface is not mirror-smooth.
• The items are heat-resistant up to approx. 70 degrees.
• The products are not suitable for the dishwasher, oven or microwave.
• The items are not food safe.
• Please do not use as a cutting board. The items are not scratch-resistant.
• Please keep away from small children and store as flat as possible. Although the edges are ground, sharper areas may still be present.
• The backs always look very different from the fronts.
• Please protect the items from direct or excessive sunlight
• Painted edges can fade if used improperly

Please only polish with a (damp) microfiber cloth, do not use any abrasive or aggressive cleaning agents.

I only use high-quality epoxy resins made in Germany with UV stabilizers that prevent the resin from yellowing. However, resin can yellow over time if it is constantly exposed to direct sunlight. Therefore, I would like to ask you to protect the items from direct sunlight.

You like my watches and would you like to make one yourself? No problem, just visit the lovely Juliane from Flitzicut .

Each of my products is handmade and can therefore differ slightly from the sample photo. They are unique pieces.

My products are lovingly cast by hand. Despite careful work, small air pockets, shadows or minor imperfections can occur and make each piece unique.
Holes/air bubbles or unevenness are therefore not grounds for complaint.

All my items are suitable for indoor use only!

Please only clean with a damp cloth if necessary.

The most important thing for a long and fragrant candle life is the minimum burning time. The candle must burn until the entire surface has melted. If you put the candle out before then, a "tunnel" will eat into the candle. This shortens the total burning time of the candle to a fraction, as all the wax remains on the edge of the candle. In the worst case, the candle will not even burn properly at all.

In addition, the candle should not burn for longer than 4 hours at a time. After this time, let the candle cool down until the surface has hardened again. This way you can shorten the wick before it starts to produce more soot. It is also better for the distribution of the fragrance ingredients if the candle is not left to burn for too long and is instead lit again. The surface of the candle that has already been warmed up always smells a little less intense than the new wax. This is because some of the fragrance oil has already escaped due to the heat.

Before lighting, you should shorten the wick to 10mm. This reduces the formation of soot. The length of the wick influences the size of the candle flame.

Be careful not to cut the wick too short. If the wick is too short, the flame will be too small to melt the entire layer of wax. This will result in tunneling again.

The charred excess length can be easily removed by hand. Wick scissors are not necessarily necessary.

Please don't blow them out, but smother the flame. There are candle snuffers for that. It's a small bell that you put over the wick until it goes out. Alternatively, you can use something non-flammable to seal the glass until the candle goes out.

Location:

Place the candle on a flat surface so that it burns evenly. Make sure there is as little wind or draft as possible. Air movements can also cause the candle to burn at an angle and irregularly. The same applies to other candles that are placed too close together. Therefore, a minimum distance of 5cm from other candles is recommended. Please avoid extreme heat in summer and instead look for a shady location.

Safety instructions:

1. Never leave a burning candle unattended
2. The candle gets hot. Always place the candles on a suitable, heat-resistant surface.
3. Never move a burning candle. Before lifting, make sure the candle is extinguished, the wax is solid and the candle is cold.
4. Avoid burning the candle near open windows or air ducts.
5. Keep the candle away from children, pets and flammable materials.

Yes. Please remove all decorative elements before lighting for the first time. The candles are manufactured in such a way that the decorative elements cannot be ignited, but shipping can lead to unwanted shifts within the candle. Therefore, please play it safe and remove all flammable decorations.

Sure. You can wash out the glasses after the candle has burned down and use them to store small items such as jewelry or for tea lights and other candles.